Manager, Global Customer Quality (NJ) Job

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J&J Family of Companies
Johnson & Johnson companies are equal opportunity employers.
Manager, Global Customer Quality (NJ
Ethicon, a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Manager, Global Customer Quality, to be located in Somerville, New Jersey and may require 10-15% travel based on business needs.
The Ethicon business offers a broad range of products, platforms and technologies-including sutures, surgical staplers, clip appliers, trocars and synthetic mesh devices-that are used in a wide variety of minimally invasive and open surgical procedures. Specialties include support for treatment of colorectal and thoracic conditions, women's health conditions, hernias, cancer and obesity. The Ethicon business combines products and services of two market leading legacy companies, both with long histories of medical innovation. Ethicon, Inc. based in Somerville, New Jersey, was founded more than 80 years ago as a pioneer in suture development and manufacturing, helping to transform the safety and electiveness of open surgery. Ethicon Endo-Surgery, Inc. was created 20 years ago in Cincinnati, Ohio, developing innovative devices that have driven the revolutionary shift from open to minimally invasive surgery that continues to lead the industry today.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
The Global Customer Quality Manager acts as the central process owner for the Worldwide Customer Quality process in Somerville, NJ. This individual provides oversight and management of all Ethicon Somerville customer quality resources and provides site leadership to the management of the daily process of opening new domestic and international complaint files, assigning complaints, updating the complaint database, tracking complaint investigations, generations of responses to customers and regulatory agencies worldwide. This individual sponsors and oversees special customer quality processes such as litigation, AE review and device analysis and partners with manufacturing site leadership, Supplier Quality Management, External Manufacturing, and R&D; to ensure customer quality priorities are communicated and aligned to by the analysis sites.
The Global Customer Quality Manager acts as the Ethicon Customer Quality liaison with the FDA and other regulatory agencies. This individual partners with EMEA Customer Quality to ensure seamless process handoffs including MDR and MDV reporting, device analysis, DHR review and system interactions. This individual benchmarks and aligns customer quality process with other MDD entities, executes financial planning and tracking of departmental budgets, and develops the WCQ Team Leaders/Managers while fostering a Credo culture to deliver strong Credo results and a deep bench of leaders.
A minimum of a Bachelor's Degree is required. A degree in the Scientific, Technical, Business, Engineering, or Nursing field is preferred. A minimum of 8 years of related job experience is required. A minimum of 3 years of people leadership experience is required. A minimum of 6 years of customer facing, complaint handling, customer support or field quality engineering is preferred. Regulatory/Notified Body audit experience is required.
The following certifications are preferred: CQE (Quality Engineer Certification), CRE (Reliability Engineer Certification), CQA (Quality Auditor Certification), CQM (Certified Quality Manager), Certified ISO (International Organization for Standardization) Auditor, and Process Excellence. Six Sigma Green Belt Certification is also highly preferred.
This position will be based in Somerville, NJ and may require 10-15% travel, based on business needs.
BE VITAL in your Career; be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.
Primary Location: North America-United States-New Jersey-Somerville
Organization: Ethicon Inc. (6045)
Job Function: Quality Assurance
Certain sites within the Johnson & Johnson Family of Companies participate in E-Verify as appropriate in accordance with Company guidelines and federal or state law. To learn more about the government sponsored program and to see a list of the sites that are currently enrolled, please click here.
Johnson and Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
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Req ID
Date: Fri, 04 07 2014 00:00:00 GMT
Country: US
State: NJ
City: Somerville
Postal Code: 08876
Locale: en_US

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